PRIVACY POLICY

SolField Energy

Austra Green Energy Pty Ltd T/A SolField Energy

ABN: 22 696 429 446
Postal Address: PO Box 250, Narellan NSW 2567
Phone: 1300 138 382
Email: info@solfieldenergy.com.au

Last Updated: 10 August 2026

1. About this Privacy Policy

SolField Energy respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how Austra Green Energy Pty Ltd T/A SolField Energy (“SolField Energy”, “we”, “us” or “our”) collects, uses, holds, discloses and protects personal information. This Privacy Policy applies to personal information collected through our website, online enquiry and quotation forms, telephone calls, emails, social media, site inspections, quotations, contracts, installations, warranty and service activities, and other interactions with our business. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing personal information to us, you acknowledge that you have had an opportunity to read this Privacy Policy.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us and the products or services you request. We may collect the following categories of information.

2.1 Contact Information

This may include:

• full name;

• email address;

• telephone or mobile number;

• residential or postal address;

• property address; and

• preferred contact method.
  

2.2 Property and Energy Information

To assess your energy requirements and prepare an appropriate proposal, we may collect:

• electricity bills;

• electricity usage information;

• energy consumption information;

• electricity tariff information;

• property details;

• roof information;

• roof photographs;

• existing solar system information;

• existing electrical infrastructure information;

• switchboard information;

• battery requirements;

• EV charging requirements;

• site access information; and

• other information reasonably required to assess your energy needs.

  
  

2.3 Customer and Transaction Information

If you proceed with our products or services, we may collect:

• quotations and proposals;

• contracts;

• invoices;

• payment-related information;

• installation records;

• system details;

• product and serial numbers;

• warranty information;

• service and maintenance records;

• correspondence;

• customer preferences; and

• complaint or dispute information.
  

2.4 Website and Technical Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address;

• browser type;

• device type;

• operating system;

• date and time of website visits;

• pages visited;

• referring website;

• approximate geographic location;

• website interaction information; and

• information collected through cookies, pixels and similar technologies.

  
  

3. How We Collect Personal Information

We may collect personal information directly from you or, where appropriate, from other sources. We may collect information:

• when you submit an enquiry through our website;

• when you request a quote;

• when you complete an online form;

• when you contact us by telephone;

• when you contact us by email;

• when you communicate with us through social media;

• during a consultation or site inspection;

• when you provide electricity bills or other documents;

• when you enter into a contract with us;

• through referrals;

• from our employees, representatives, contractors or service providers;

• from manufacturers, distributors or suppliers where reasonably necessary;

• from electricity network operators where authorised or required;

• from relevant government or scheme administrators where applicable; and

• from publicly available information where appropriate.
  

4. Why We Collect Personal Information

We collect personal information for purposes reasonably necessary to operate our business and provide our products and services. These purposes may include:

• responding to enquiries;

• contacting prospective customers;

• understanding your energy requirements;

• preparing quotations and proposals;

• designing solar and battery systems;

• assessing EV charging requirements;

• arranging consultations and site inspections;

• arranging installations;

• coordinating installers, electricians and contractors;

• communicating with electricity network operators;

• administering applicable rebates, incentives or government programs;

• processing payments;

• managing customer accounts;

• providing warranty and after-sales support;

• responding to service requests;

• managing complaints and disputes;

• maintaining business records;

• improving our website, products and services;

• conducting legitimate business and administrative activities;

• preventing fraud, misuse or unauthorised activity; and

• complying with applicable legal and regulatory requirements.

  
  

5. Information Required for Solar and Battery Quotations

When you request a quotation from SolField Energy, we may need information about your property, electricity usage and existing energy infrastructure. This may include:

• your property address;

• recent electricity bills;

• electricity consumption;

• electricity tariff information;

• roof photographs;

• roof characteristics;

• existing solar system information;

• switchboard information;

• battery requirements;

• EV charging requirements; and

• other information relevant to the proposed energy solution

This information allows us to assess your requirements and prepare a proposal that is reasonably suited to your property and energy usage. If you choose not to provide information that is reasonably necessary, we may not be able to provide an accurate quotation, system design or recommendation.

6. How We Use Your Information

We use personal information for the purposes described in this Privacy Policy and for purposes reasonably related to those purposes. For example, information provided through our website's enquiry or quotation forms may be used to:

1. respond to your enquiry;

2. contact you regarding your request;

3. understand your energy requirements;

4. assess your property and electricity usage;

5. prepare a quotation or proposal;

6. arrange a consultation or site inspection;

7. communicate with you regarding a proposed project; and

8. provide products or services if you choose to proceed with us.

Where appropriate, we may also use information to improve our customer experience, products, services and business operations.

7. Direct Marketing

Where permitted by applicable law, SolField Energy may use your contact information to send you information about products, services, promotions and offers that may be relevant to you. This may include information about:

• solar systems;

• battery storage;

• EV charging solutions;

• energy management solutions;

• maintenance and support services;

• promotions and special offers; and

• SolField Energy news and updates.

You may opt out of receiving marketing communications at any time. Where required by law, electronic marketing communications will include an appropriate unsubscribe facility. If you opt out of marketing communications, we may still contact you where reasonably necessary in relation to an existing:

• enquiry;

• quotation;

• contract;

• installation;

• warranty;

• service request;

• complaint; or

• other customer relationship.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our products and services, operate our business, or comply with applicable legal requirements. Depending on the circumstances, information may be disclosed to:

• our employees;

• authorised representatives;

• sales representatives;

• installers;

• electricians;

• contractors and subcontractors;

• product manufacturers;

• distributors and suppliers;

• warranty providers;

• electricity network operators;

• government departments and agencies;

• relevant rebate or incentive administrators;

• payment providers;

• finance providers where authorised by you;

• website and technology providers;

• customer relationship management providers;

• cloud and data storage providers;

• professional advisers;

• accountants;

• insurers;

• legal advisers;

• regulators; and

• dispute resolution bodies.

We take reasonable steps to ensure that information disclosed to service providers is handled appropriately. We do not sell your personal information as a source of revenue.

9. Third-Party Service Providers

Our website and business operations may use third-party services and technology providers. These may include services for:

• website hosting;

• website functionality;

• online enquiry and quotation forms;

• customer relationship management;

• email communications;

• cloud storage;

• payment processing;

• analytics;

• advertising;

• social media;

• appointment management;

• communications; and

• technical support.

These providers may process personal information on our behalf or collect information directly through their services. Third-party providers may have their own privacy policies and terms governing their handling of information. We recommend reviewing the privacy policies of third-party services where you interact directly with those services.

10. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies. These technologies may be used to:

• operate our website;

• maintain website functionality;

• remember preferences;

• understand website traffic;

• analyse website performance;

• measure advertising effectiveness;

• understand how visitors interact with our website;

• improve our website and services; and

• support our marketing activities.

You can manage or disable cookies through your internet browser settings. Disabling certain cookies may affect some website functionality.

11. Website Analytics and Advertising

We may use third-party analytics and advertising technologies to understand how visitors use our website and to measure the effectiveness of our marketing.
Depending on the services we use, information may include:

• IP address;

• device information;

• browser information;

• pages visited;

• website interactions;

• approximate location;

• referral information; and

• interactions with advertisements.

We may use this information to understand website performance, improve our marketing and provide a better customer experience. Third-party advertising and analytics providers may collect and process information in accordance with their own privacy policies.

12. Social Media

SolField Energy may maintain business pages or profiles on social media platforms. If you communicate or interact with us through social media, the relevant platform may collect and process information about you. Your use of those platforms is subject to their respective terms and privacy policies. We are not responsible for the privacy practices of third-party social media platforms.

13. Overseas Disclosure and Storage

Some third-party service providers we use may store, process or access personal information outside Australia. This may occur through providers of:

• cloud services;

• website hosting;

• software;

• analytics;

• advertising;

• communications;

• customer management; or

• other technology services.

The countries in which information may be stored or processed may change depending on the providers and services we use. Where applicable, we will take reasonable steps to address our privacy obligations when personal information is handled overseas.

14. Security of Personal Information

We take reasonable steps to protect personal information from:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.
  

Depending on the circumstances, security measures may include:

• access controls;

• password protection;

• restricted access to customer information;

• secure software and systems;

• secure cloud services;

• staff and contractor procedures;

• security monitoring; and

• other reasonable technical and organisational safeguards.

However, no electronic transmission or storage system can be guaranteed to be completely secure. If we become aware of a data breach that is subject to notification requirements under applicable law, we will take the steps required by law.

15. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for other purposes permitted or required by law. This may include retaining information for:

• customer enquiries;

• quotations;

• contracts;

• installations;

• warranty purposes;

• service and maintenance;

• accounting and financial records;

• legal and regulatory requirements;

• complaints and disputes; and

• protecting our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, subject to applicable legal and regulatory requirements.

16. Access to Personal Information

You may request access to personal information that we hold about you. To make an access request, please contact us using the details in section 22. We may need to verify your identity before providing access to personal information. We will deal with access requests in accordance with applicable privacy requirements. In certain circumstances, we may be permitted or required to refuse access to particular information. Where appropriate, we will explain the reason for refusing access.

17. Correction of Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date. If you believe information we hold about you is incorrect, incomplete, inaccurate or out of date, please contact us using the details in section 22. We will consider your request and take reasonable steps to correct information where appropriate.

18. Privacy Complaints

If you believe SolField Energy has mishandled your personal information or has not complied with applicable privacy requirements, we encourage you to contact us using the details in section 22 so that we can investigate your concern. When making a complaint, please provide sufficient information about your concern to allow us to investigate the matter. We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period. If you are not satisfied with our response, and where you have a right to do so under applicable privacy legislation, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
The OAIC provides information about privacy rights and privacy complaints in Australia.

19. Anonymity and Pseudonymity

Where reasonably practicable, you may choose not to identify yourself or may use a pseudonym when dealing with us. However, this may not be practical where we need to identify you in order to:

• provide a quotation;

• assess your property;

• arrange an installation;

• provide products or services;

• process a payment;

• manage a warranty or service request;

• investigate a complaint; or

• comply with legal or regulatory requirements.

  
  

20. Links to Other Websites

Our website may contain links to third-party websites, including manufacturers, suppliers, finance providers, government organisations, social media platforms and other service providers. These websites operate independently from SolField Energy. We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;

• changes to our products and services;

• changes to our information-handling practices;

• changes to technology;

• changes to applicable legislation;

• regulatory guidance; or

• changes to third-party services we use.

The latest version will be published on our website. The Last Updated date at the beginning of this Privacy Policy indicates when it was most recently updated.

22. Contact Us

If you have any questions about this Privacy Policy or how SolField Energy handles personal information, please contact us.

Austra Green Energy Pty Ltd T/A SolField Energy
ABN: 22 696 429 446
Postal Address: PO Box 250, Narellan NSW 2567
Phone: 1300 138 382
Email: info@solfieldenergy.com.au